Exotel named a leader in the IDC marketScape: Asia/Pacific AI-enabled front-office conversational AI software 2025
IDC evaluated the conversational AI providers serving Asia/Pacific. Exotel was placed in the Leaders category for the strength of its production AI, the reliability of the platform, and how quickly the product responds to customer requests.
About this report
Why IDC put us in Leaders
Service resiliency
Front-office AI in production with no service drops in the assessment period.
Customer-centric product motion
Easy for customers to request changes, and fast on incorporating new channels like WhatsApp and Truecaller.
A converged stack
CPaaS, CCaaS, and conversational AI on one platform, with ExoMind and ExoInsights stitched in.
A clear road map
Deeper personalization, observability, and a move toward agentic AI in the next 12 months.
Who should read it
CX and contact center leaders
Read an analyst’s view on the AI providers that can serve a real enterprise contact center.
CIOs, CTOs, and digital heads
Use IDC’s evaluation to anchor your shortlist with a defensible third-party benchmark.
Business and revenue leaders
See how AI moves the metrics on sales, service, and engagement.
Product and innovation teams
Get IDC’s read on what generative AI maturity looks like for the next 18 months.
APAC enterprises in regulated industries
Filter for vendors that handle compliance, multilingual support, and localization properly.
